COVID FAQs

Frequently Asked Questions

COVID-19 (coronavirus) FAQs and information

Is it safe to shop from your site?

The health and safety of colleagues and the wider community has always been our first priority. We have enhanced safety measures in place to safeguard teams, going above and beyond government guidelines to maximize protection.

Do you ship WorldWide?

Please be aware that we do offer worldwide shipping on most items,

The shipping cost varies for different countries, due to warehouse locations we only offer free shipping within US currently.

Can I amend or cancel an item from my order?

Depending on the status of your order, it may be possible to cancel an item or change it to a different size. Please note, we’re unable to combine or add an item to an existing order.

If you need to make any amendments to your purchase, please call our Customer Care team as soon as possible and we’ll see what we can do.

How do I contact your PR or Buying Team?

You can send an email to the following addresses:

Suppliers, Brand, Designers, Photographer, Press or Media: matry.info@gmail.com